Frequently asked questions

Yes, Bob Go is available as a mobile app for both Android and iOS devices.

Absolutely!

You can initiate the claims process through Bob Go. Please note that each courier has its own insurance and credit policy, which you can read more about here.

Yes, because Bob Go provides tracking notifications for shipments.

You can update your plan directly on the platform by going to Accounts > Manage subscription.

Alternatively, our support team at [email protected] can assist you with adjusting your plan.

Yes! The trial account allows you to test Bob Go’s features and create shipments, so you can see how the platform works before committing to a paid plan.

A sales channel is your online store, a platform where you sell your products. Bob Go can integrate with Shopify, Woo, Ecwid, Magento, Rekisa, Netcash Shop, Comalytics, Portmoni and Shopstar.

The subscription fee allows us to provide you with advanced features, support, and lower rates.

No, all your courier charges are consolidated into one invoice through Bob Go. This makes managing payments simpler and saves you time.

No, you don’t. Bob Go gives you access to multiple couriers, including The Courier Guy, RAM, Internet Express, Pargo, Fastway, SkyNet, Citi-Sprint, and MTE Xpress.

You can access all available courier services directly through your Bob Go account, eliminating the need for separate accounts.