Your sales channel on Bob Go can be locked due to various reasons; most likely due to outstanding subscription payments to your sales channel provider or technical issues relating to your sales channel. This will require you to re-authorise your sales channel via Bob Go.

Navigate to sales channels in the left navigation pane. Find the sales channel you need to re-authorise and click on the Settings cog. Select “re-authorise” from the dropdown menu and follow the prompts. If the channel is still not activated after trying the above, you will need to speak to the support team of the sales channel you are having problems with.

PLASE NOTE: If your orders and products are not syncing, then it might be worth checking to see if your sales channel are authorised.