Start the year with a smarter courier strategy with Bob Go

1. Review your courier performance

Start by looking at your delivery outcomes over the past year. Were shipments consistently delivered on time? Did certain regions or routes experience delays? Were customers satisfied with delivery times and the communications they received?

Reviewing courier performance can help to highlight both successes and pain points in your delivery process. At Bob Go, we work with reliable courier partners to ensure shipments arrive on time, and our platform provides real-time tracking and notifications that keep you and your customers informed of status updates or any delays. This makes it much easier to assess your deliveries, eliminate guesswork and focus on the areas that need your attention. 

2. Audit your processes

The next step is to look at how you manage deliveries internally. Key areas to consider include: 

• Order management: Are orders processed quickly and accurately?
• Documentation: Are labels, invoices, and tracking information consistent?
• Internal handoffs: Are packages passed efficiently between teams or departments?
• Tracking systems: Can you and your customers monitor shipments easily?

Regularly auditing these processes will identify bottlenecks and errors that can slow down deliveries or frustrate customers. Bob Go helps you streamline these processes - with our platform, you can centralise shipment bookings and reduce manual errors, giving your team more time to focus on growing the business. When your internal systems are running smoothly, you can look forward to more efficient, reliable, and stress-free deliveries throughout the year.

3. Make your courier partnerships part of your delivery strategy

Your courier relationships are more than just operational; they’re a key part of your delivery strategy. With Bob Go, you can manage your shipments strategically in one place. Our platform gives you access to a network of trusted couriers, allowing you to monitor performance, compare service levels, and optimise your approach. By centralising your delivery operations with Bob Go, you can ensure your shipments are consistently reliable, flexible, and aligned with your business goals, turning every delivery into a strategic advantage for your business.

4. Identify what worked and what didn’t

Reflecting on successes is just as important as spotting challenges. Ask yourself: Which strategies or systems helped your deliveries run efficiently? What caused delays, errors, or customer frustration? These are the practices you should replicate. 

At the same time, spotting challenges helps you correct mistakes before they become recurring issues. For example, if certain packaging types led to reduced damage or returns, consider standardising them for all shipments.

With Bob Go, this process becomes much simpler. Our platform provides insights through order fulfilment analysis reports, shipping analysis reports, and shipment health reports. These insights enable data-driven decisions that keep your logistics operations efficient, reliable, and customer-focused, no matter how busy things get. 

5. Plan for a smarter year ahead

With a clear understanding of last year’s performance and processes, you can start planning for the year ahead and set clear goals:

• Forecast shipping volumes based on expected sales and business growth.
• Create contingency plans to manage unexpected challenges.

Starting the year with a proactive courier strategy allows your business to operate more efficiently, reduce costs, and deliver better experiences to all your customers.

With Bob Go, your logistics are in safe hands. We make it easy to manage deliveries, track shipments in real time, and compare courier options to find the right fit for your business. Start the year strong by registering on Bob Go and taking control of your deliveries with a logistics strategy that’s smarter, faster, and more reliable.