How it works
Create service levels
To create a service level, first select what type of service level you would like to create: to door deliveries or pickup points. Only one service level for pick-up points can exist at a time. Once selected, complete the relevant fields as required. The service level name is the name of the rate that will be presented to customers at checkout, while the handling time and delivery time can also be modified to suit your processes. Ensure that the service level is enabled if you would like it to be active.
- Max. pickup points to show (for pickup points only):
The maximum number of available pickup points that will be displayed to customers at checkout.
- Handling time:
Additional time for preparing the shipment that can be added to rates to give customers a better idea of expected delivery time.
- Delivery time:
When using a fixed rate, the user can specify the delivery time for the applicable service level. The calculated time includes weekends and public holidays.
- Advanced options:
Liability, or insurance, can be added for each service level as an optional feature to cover the cost of lost or damaged items.
Set up rates to charge at checkout under specific service levels. A rate can be added to an existing service level or a new service level can be configured to the user’s specifications.
Users are able to configure multiple rates and the conditions are allowed to overlap. In such a case the cheapest rate will be selected. There is one exception to this and that is when a No rate configuration is matched.
Setting up rates
Users can create multiple rates under a service level. Each rate has its own criteria and if multiple rates are matched on a single request, the cheapest rate will be returned. To set up a rate, a delivery area must be added, and the weight and order value must be specified. The specific type of rate required can then be selected:
each zone and each courier.
conditions are met. A fixed rate of zero can be configured for free shipping.
of the criteria based on a minimum charge and a minimum weight, with
a rate per kilogram thereafter.
area, and thus, will return no rates if the criteria is met.
rates take into consideration the order weight and addresses.
More rates at checkout options
Surcharges are charged in addition to the normal courier rates, and are applied separately to the collection and delivery areas not within the established courier routes. Some remote areas may have special surcharges or require special arrangements.
In setting up rates at checkout, users can set up surcharges as a fixed price for matched zones/tags to ensure that the surcharge cost is covered by the rate charged at checkout.
Users can create surcharges by selecting zones and tags from the surcharge map on Bob Go. It is important to note that these surcharges are not linked to any service levels and are global.
If no surcharges are added and the collection or delivery address falls within a area where a surcharge is applicable, then the merchant will have to cover this cost themselves. Please note this is is only applicable to Dynamic Rates.