Shipping is a vital component of the ecommerce success equation, which is why your online business needs Bob Go shipping solutions. At its most basic, ecommerce shipping solutions involve delivering a package from point A (you, the seller) to point B (your customer), but there are a wide range of considerations involved in making this happen.
Getting on top of your fulfilment game by implementing effective shipping solutions is a logical and business necessity. Nothing will upset customers (and generate negative reviews) like parcels that are slow to arrive, go astray or simply disappear. Bob Go shipping solutions offer numerous strategic benefits, including reduced admin and costs, enhanced customer service (and positive feedback), and added impetus for your business growth.
By integrating robust shipping management systems into your ecommerce operations, you can position your business for success in several critical areas, and align your enterprise for unprecedented growth and success. In this blog, we’ll be taking a look at some of the many advantages of choosing to use Bob Go shipping solutions.
Automate and optimise with rule engine automations
Implementing our rule engine automations reduces errors and enhances efficiency, thereby ensuring a seamless fulfilment process. These automations are not just a convenience but a strategic advantage that can significantly impact your bottom line. Our customisable rule engine is programmed by our coding Bob Cats to perform automated actions on orders once they detect that certain conditions have been met.
This can reduce your stress by cutting down on decision fatigue – automation literally gives you back time you would otherwise have spent on uninspiring (but very necessary) admin. You can even use the drag and drop feature to adjust the priority order in which your selected rules will be applied, making our rule engine an even more powerful growth driver for your business.
Empower customers with real-time tracking
People love feeling that they are in control, and that’s especially true of online shoppers. This is another area where Bob Go shipping solutions can help. We generate automatic notifications for both buyers and sellers.
Real-time tracking lets everyone know exactly where a package is at any given moment, and when it is due to arrive. This means less stress for you, and greater convenience for your customers.
By empowering customers, real-time tracking and transforms the delivery process into a positive and engaging experience. Communication is key, and by keeping customers informed at every stage, you build trust and satisfaction. All of which translates into positive reviews, word of mouth marketing and increased sales (both repeat and referral business).
Access to multiple couriers for better rates
South Africa is blessed with a vigorous courier industry, with many excellent companies vying for business. This has resulted in a very competitive landscape and broadly similar pricing structures. Within this, however, there are differences in pricing, service levels and geographical footprint that you can exploit to offer faster, more affordable delivery options to online buyers.
To help you benefit from better rates (and pass these savings on to your customers, or boost your business bottom line), Bob Go has partnered with some of the best courier companies in South Africa. Our onboarded delivery partners include The Courier Guy, RAM, Internet Express, SkyNet, Fastway, Pargo, WumDrop and Bob Box (Bob Group’s secure pickup and drop-off locker service).
At Bob Go, we understand the importance of cost-effective solutions and strive to provide you with the best rates in the market. Our rates at checkout feature puts the power of choice firmly in the hands of your customers (something else they are certain to appreciate). By setting up rates for specific destinations, volumetric weights and timeframes, you’ll not only save time (especially if you frequently ship packages of very similar size and weight). You’ll also benefit from being seen to offer greater transparency, and you’ll be less prone to potentially costly human errors.
All of which will result in your customers (and potential customers) trusting you more, so your conversion rates will go up and you’ll have a lower incidence of abandoned carts.
Plans that grow with your business
Bob Go offers multiple pricing plans, designed to meet the needs of ecommerce businesses of every size. As your business scales and you need enhanced Bob Go shipping solutions, you can upgrade for additional features, and to be able to incorporate extra users and more sales channels (integrating sales channels and managing inventory across them is another Bob Go superpower that your business could really benefit from, especially if you are trading on your own proprietary website as well as marketplace sites like Bob Shop).
Tailored Bob Go shipping solutions cater to the full spectrum of ecommerce requirements, whether you are a small business seeking cost-effective options or a large enterprise prioritising speed and reliability. If you’re still not sure whether Bob Go shipping solutions are for you, why not try a free, no-obligation 14-day trial?
A Bob Go success story
If you’re still not convinced, check out this success story from Bob Go customer Basketly – a specialist online seller of baskets and other home décor journey. Owner Blair Scheepers credits Bob Go shipping solutions with being a vital part of her ecommerce journey from passion to business success, scaling her enterprise with collaboration from Bob Go.
As Blair herself says, without effective logistics, there would be no Basketly. Blair and her team appreciate the fact that with Bob Go and our delivery partners, packages arrive on time and intact – and all at affordable rates. Blair knows that all our courier companies are trustworthy, that Bob Go will save her money and that in the rare event of an issue, she can turn to our awesome Customer Support team for assistance.
Blair’s advice to anyone looking to start an online business is to “find that one thing you love”. At Bob Go, we’ve already done that – the one thing we love to do is deliver smart shipping solutions to online businesses just like yours. To benefit from our passion for fulfilment, click here.
